We are delighted to have you as a customer and we strive to make a fashionable and personalized jewelry for your special moments. We want you to be completely satisfied and have an interesting shopping experience. If for any reason you are not happy with your jewelry, feel free to return it. We gladly accept new and unworn items within 60 days of delivery. Please read our Return Policy or write to [email protected] for complete customer service.
Under these circumstances, Name Gallery is responsible for return postage fees, and replacement fees:
- You received a jewelry with an incorrect engraving (the engraved message is different from the message you provided to us);
- We sent you a wrong or damaged item(s);
- You received a product with a different writing style (the font is different from the one you have chosen on our preview system).
Under these circumstances, customer is responsible for return or replacement postage fees:
- Personal reasons due to changed mind or personal taste;
- You have chosen the wrong size for any of our products;
- You have chosen the wrong spell for requested names or messages on your order form;
All personalized items are unique and one of a kind, those return will incur a 30 percent restocking fee.
Our return policy is not cover the items with these following reasons:
- Modified or re-sized items by another jeweler;
- Items with scratches, marks, or blemishes;
- Misused or mishandling items ( poor maintenance);
- Exposed item(s )to corrosive, substances, or chemical.
Please write to [email protected] , for any reason you would like to request a return. All emails are answered within 48 hours and you will receive the return instructions containing the Return Authorization Number (RAN) to print and post with your return. Please note that all returned items must be in original packaging and materials, including gift boxes or certificates of return authority and free of scratches, blemishes, sizing or alteration and unworn.
If for any reason you wish to cancel your order, within 24hours it will be free. Kindly note, because our personalized items are unique and are crafted with your personal characteristics, after 24 hours, on all canceled or changed orders there is 30 percent restocking fee.