Terms and Conditions

Terms and Conditions

                                                                                                                                                                                              Last Edited 2017-04-10

At Name Gallery, we respect the privacy of every individual who visits our websites. If you are visiting our website, you indicate your agreement to the following terms and conditions of this website. Please read conditions carefully to learn more about the ways we protect your personal information. If you do not agree with these terms and conditions, please do not use this website.

  • Privacy Policy

We understand that you may be concerned about the privacy and confidentiality of your personal information so, we have established strict policies and security measures to protect the privacy of your personal and financial information.

Your information, whether public or private, will not be sold, exchanged, transferred, or give to third parties for any reason, unless as required by law.  We may make changes to this privacy policy from time to time but the date of the last update will be identified at the top of the page.

Although you can view products and special offers on our site, for placing an order, as the part of buying and selling process, you have to enter your name, e-mail address, mailing address, postal code, phone number or credit card information. We always provide you access to your personal information if it is inaccurate.

Moreover, you have the option of joining our mailing list to receive promotional information and updates about our products and services in your inbox.  In this case, you need to choose a username and provide us an actual email address.  If you are not happy with receiving the newsletter, you can always unsubscribe from emails at any time by clicking the unsubscribe link contained in the email.

  •  Cookies and tracking policy

In this website, we use Web-tracking software for a variety of reasons. It helps us:

  • To improve our website
  • To personalize your experience and better understanding of our customer’s interests
  • To recognize new or past customers and observe your behaviors
  • To send periodic emails
  • To understand your needs and interests
  • To analyze traffic to our website and determine more likable areas on our website.
  • To store your password and easy log-in
  • To gather information such as browser type and operating systems

We also use cookies to improve our services. Actually, we transfer small files (with your permission) to your computer’s hard drive or other devices that identify your browser. Cookies help us to recognize your browser and capture certain information to offer you better services and features. It allows us to provide a user-friendly registration and log-in process.

 However, personal information beyond what you provide us cannot be collected via cookies; you may block cookies by changing the setting on your browser but be aware that it may limit our services and features. Additionally, you can be assured that all collected information will be used in accordance with our privacy policy statement.

  • Children policy

Although we believe it might be appealing, this website is not designed for children under the age of 13. Our products and services are not targeted for use by children under the age of 13 and we do not knowingly solicit any personal information from children under this age. We will delete any information that we learn it belongs to this group.  

  • Links to other Websites

Our website sometimes may contain links to other sites operated by other people or companies. Please be aware that we do not have any control over these websites and not responsible for the privacy policies of such linked websites. These other websites may place their own cookies on your computer to collect data and If you have any question about how they do that, you can check the privacy policy on those sites.

  • Shipment and duties

Name Gallery currently offers services and shipments to addresses only within in Canada. Our products are only available for personal use by yourself or as a gift. Purchased products may be subject to import taxes, customs duties, and fees levied of the destination state.The delivery address must comply with all laws and regulations of your destination. If carriers are unable to deliver the package due to the incorrect shipping information (Address, Zip code,…), it will be returned to our storehouse and you will be noticed once it is received back. You will need to confirm the updated and correct shipping information as well as confirm the charges for reshipping the package.

We have no stock items. We prepare each handmade product on demand and just for you. After placing an order, the production time will be as follows:

• Silver products: 10-14 business days.
• Gold products: 25 business days.

You can calculate delivery estimates by taking the production time for your order and adding in the shipping time based on the delivery method you choose during checkout:
• Standard shipping: 10-14 business days.
• Express shipping: 2-5 business days.

If your order will be delayed, we will notify you immediately.

  • Disclaimer and limitation of liability

However, on this site, we strive to make the colors, design, and style of our products as accurate as possible; we do not warrant that the quality of any products, services, information, or material purchased by you will meet your exceptions. We believe that actual colors you see on Name Gallery website will depend on your computer monitor or on other technical factors. But if a product offered by us is not as described, you can always return it in unused condition. For more information please check  our Return Policy.

  • Contact us

If you have any comments, questions, or concern about the privacy policy or any other issues, Please do not hesitate to contact us.

E-mail address: [email protected] / Within 24 to 48 hours during business days (expect a delay during weekends and holidays).

Address: 3005 – 23 - SHEPPARD AVE. EAST - TORONTO ON M2N 0C8 - CANADA